Refund Policy

Shrexxonzelmaron.world is committed to ensuring your complete satisfaction with every purchase. This Refund Policy outlines our procedures for returns, exchanges, and refunds. We encourage you to read this policy carefully before making a purchase.

1. Contact Information

Shrexxonzelmaron.world
50 Bloor St W, Toronto, ON M4W 1A2, Canada
Email: admin@shrexxonzelmaron.world

For any refund-related inquiries, please contact us using the details above. Our customer support team typically responds within 1–2 business days.

2. Eligibility for Refunds and Returns

You may request a refund or return within 30 days of the delivery date in the following circumstances:

• Defective or damaged products: If you receive a product that is defective, damaged, or not as described, you may request a full refund or replacement at no additional cost.
• Wrong product shipped: If you receive the wrong product, we will arrange for a correct replacement or full refund.
• Dissatisfaction (unopened products): If you are not satisfied with your purchase and the product remains unopened and in its original packaging, you may return it for a full refund minus any applicable shipping costs.
• Dissatisfaction (opened products): Opened products may be eligible for a partial refund or exchange at our discretion. Please contact us to discuss your specific situation.

3. How to Request a Refund or Return

To initiate a refund or return, please follow these steps:

1. Email us at admin@shrexxonzelmaron.world with your order number, reason for the return or refund request, and, if applicable, photographs of the product or packaging.
2. Our customer support team will review your request and respond within 2–3 business days with instructions and, if applicable, a return authorization and shipping label.
3. If a return is approved, carefully pack the product in its original packaging (if possible) and ship it to the address we provide. We recommend using a tracked shipping method.
4. Once we receive and inspect the returned product, we will process your refund within 5–10 business days.

4. Refund Method and Timing

Refunds are issued to the original payment method used for the purchase. The time required for the refund to appear in your account depends on your bank or card issuer; typically, it can take 5–14 business days after we process the refund. For payments made via alternative methods (e.g., PayPal), refunds may be processed according to that provider's policies.

5. Non-Refundable Situations

We may not issue refunds in the following circumstances:

• Requests made more than 30 days after the delivery date.
• Products that have been used beyond a reasonable trial amount (e.g., more than a few servings).
• Products purchased from unauthorized sellers or third-party marketplaces.
• Products that show signs of misuse, intentional damage, or storage in inappropriate conditions.
• Products that have been opened and consumed when a partial refund or exchange is not deemed appropriate.

6. Shipping Costs

For returns due to our error (e.g., wrong product, defective item), we will cover the cost of return shipping. For returns due to customer preference or dissatisfaction, the customer is responsible for return shipping costs unless otherwise specified. Original shipping costs are non-refundable for change-of-mind returns.

7. Exchanges

If you would like to exchange a product for a different variant (e.g., different flavor or size), please contact us. Exchanges are subject to product availability. We may require you to return the original product before we ship the replacement.

8. Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws in your jurisdiction. Depending on where you are located, you may have additional rights, such as the right to reject faulty goods, the right to a repair or replacement, or the right to a full refund in certain circumstances. We encourage you to familiarize yourself with the consumer protection laws that apply in your region.

9. Questions

If you have any questions about this Refund Policy or need assistance with a return or refund, please do not hesitate to contact us at admin@shrexxonzelmaron.world. Our address is 50 Bloor St W, Toronto, ON M4W 1A2, Canada.